One way or another we’ve all entertained the proverbial question of should we own or rent? Of course, the correct answer to that question always depends on your circumstances and what is being owned or rented. In the business and technology world, one of the latest places the own-or-rent question arises is software.

Are you better off purchasing a software application (in which case of course you do not truly own the software, but rather you have purchased a license to use the software) or are you better off paying a regular fee to maintain your license to continue to use the software? In the “own” scenario, the user retains the freedom to decide when a new release of the software justifies a new or an upgrade purchase. In the “rent” scenario, the user pays a cyclical fee for the right to continue using the software, with its updates automatically included as they are issued. Obviously, we often find consumers strongly advocating or condemning one or the other approach.

Be that as it may, the controversy is not stopping increasing numbers of software companies from shifting over to the “rent” scenario. SaaS (software as a service) has been around a while and only shows signs of accelerating growth. A few years ago when Adobe made the decision to shift more heavily into SaaS, the decision looked a little risky. However, about 80% of Adobe’s revenue now comes from subscription-based software products.

Professional photographer, Brad Trent, is a good example of those who understand, yet strongly object to, Adobe’s strategic transition to SaaS (Rob Walker, “How Adobe Got Its Customers Hooked” Bloomberg Businessweek. 6/12/17–6/18/17, pp. 37–38):

‘As a business move for them, I get it. . . . “But you can’t get off. It’s like they’ve hooked everybody on digital heroin, and you’re gonna be on it for the rest of your life.’” (p. 38)

Although I appreciate Trent’s argument and concern, and share it myself to some degree, I am optimistic about the long run. We cannot forget that Adobe is intrinsically motivated to apply continuous improvement to its software services for a couple of reasons:

  • Like any industry leader, Adobe understands that you cannot ignore your competition. You always want to be giving your customers outstanding quality so that they do not feel the need to look to competitor or open-source products.
  • Like any industry leader, Adobe wants to satisfy its contractual, ethical, fiscal, and performance commitments to its stakeholders. Odds are that Adobe will continue providing an excellent service to its customers in every respect.

I remember when I was a kid my dad passionately refused to sign up for cable TV. He wanted to own his hardware and freely enjoy the advertiser-paid “free” programming. He did not believe that he should have to pay for TV entertainment, news, and information. In an analogous fashion, but from a viewer context, he made the same arguments that SaaS critics make today about software.

Well, things change. TV entertainment has always had the good, the bad, and the ugly. Nevertheless, I’d say we have a whole lot more of the good to pick from today than ever. And I think that is true of software too.


As scientific knowledge increases and technology grows, people have had to adjust to the transitions. We had to adjust when we began driving cars a lot more than when we were riding horses. We had to adjust when the television replaced the radio as the main entertainment/news device in the home. We had to adjust when the Internet replaced the once-a-day evening news cycle with a 24/7 news cycle. We had to adjust when personal electronic devices replaced time- and location-limited communication with instant-anywhere and asynchronous communication.

Many of these adjustments have been very positive, both in the intended benefits derived and even in the unintended consequences. However, while some of these adjustments have been very positive in the intended benefits derived, they have not necessarily always been positive in the unintended consequences. This is often the case with technological evolution.

One example of this is we as people sometimes struggle with managing social media. I see social media as a tremendously powerful, versatile tool. However, as with most things that are powerful and versatile, they can be managed wisely or unwisely. They can be used to help people or harm people. They can be used for good or evil. They can be used for self-improvement or self-destruction.

Granted, this is a massive topic, but I want to focus on just one main aspect of social media as it relates to children and young people. That aspect is personal development, especially as it applies to relationships. The time and attention that parents, guardians, schools, and mentors give to the personal development of children is incredibly important. This is true because we understand the potency of helping to build that future adult through that present child. William Wordsworth’s statement “the child is the father of the man” is no less intensely true today than it was two centuries ago. That is why with all social media’s excellent benefits, we simultaneously cannot afford to ignore its negative effects on our children.

Studies, reports, and anecdotes too numerous to name have overwhelmingly indicated these specific outcomes:

  • Many young people are addicted to their personal devices due to the need to gain the emotional fix that a text or post provides.
  • High social media activity among young people correlates with low self-esteem and depression. The constant comparison games it invokes always lead to the participant being the loser.
  • Young people are so involved in their personal devices that they are lacking sufficient direct human interaction to develop their conversation and relationship skills.
  • Young people would rather interact on social media than in person.
  • Young people would rather text than talk. (It used to be that you might call someone on the phone to see about an in-person visit; now you text someone to see about a phone call.)
  • Many young people routinely engage in family mealtimes in which every family member is only participating in their individual personal devices.
  • Many young people have lost even the most basic spelling and grammar skills germane to more formal spoken and written communication.

We have been observing these outcomes since the advent of smartphones and social media. In some cases, we have responded intelligently and thoughtfully to help our children learn how to control social media rather than accepting the default position of letting social media control them (and us!).

The solution as I see it is not to run from the technology. That is impossible or at least highly unrealistic. Rather, we need to teach our children how to engage technology for all its excellent benefits while further teaching them how to engage people for all their superior benefits. This means setting the example rather than being the poor pathetic product of an increasingly dehumanized technological society.

The mission is vast and it is not one to be won overnight. Lord knows, every child is different (and difficult) in their own special way. However, the solution is not to give up but to remain watchful for every opportunity to model and mentor.

Only when children recognize someone else leading in a better way might they be inspired to pursue the same. That is a calling invested into you and me every day of our lives. And I conclude it is a calling always worth pursuing because the payoff is profound.


Some students of the economy have been known to insist that the best investment you can make is to buy gold. They go so far as to say that you should not settle for making that investment in a mutual fund or some other financial vehicle. Rather, you must purchase the metal itself and personally hold it for safety and security.

If you have a sentimental attachment to a hunk of metal, I can see that approach. However, for most investors many other investment options glitter more than gold. You can occasionally point to periods in which holding gold had merit, but taking all factors into consideration (among them, diversification of your holdings) gold is not the wisest investment for the long run.

I think it makes much more sense to put your investment dollars to work in the numerous and diverse ongoing enterprises of our economy. James K. Glassman summarizes the matter (“Investments You Can Do Without” Kiplinger’s Personal Finance. July 2017, pp. 18–20):

Gold, silver, platinum and the like may be precious metals, but they aren’t precious investments. It’s fine to wear them but not to rely on them for retirement. . . . When you buy commodities, you are betting on things. But when you buy shares in a software developer or a restaurant chain, you are betting on the human imagination, which is the force that has added value to companies (and their shares) for centuries.” (p. 18)

Indeed, all that glitters is not gold, and that’s a good thing.


Automobile technology evolution has been amazing. From Henry Ford’s first Model T in 1908 to today’s modern marvels of speed, luxury, and efficiency, the ride has been fast but certainly not always free. I suppose it all depends on your perspective and priorities.

I remember in the 1960s, you had cars that were fast in their day but are dwarfed by today’s lean, mean speed machines. And of course that is true for whichever segment of the market you were shopping. It makes complete sense because automobile technology in general, as with any technology, gets better over time. Technology builds on itself continuously thereby producing higher quality results and usually at lower cost. Kyle Stock and David Ingold highlight a couple examples of this stunning technological advancement (“Autos: My Camry Cam Beat Your Aston Martin” Bloomberg Businessweek. 5/29/17–6/4/17, p. 35):

A 1976 Aston Martin, the most powerful car in U.S. showrooms that year, produced 285 hp and got 11 mpg. Toyota’s most powerful 2016 Camry generates 268 hp at 32 mpg. In 2016 the median car could go from zero to 60 mph in 7.2 seconds. In 1980 the figure was 15 seconds.

Automobile technology isn’t getting older, it’s getting better. Decades ago, if a car reached 100,000 miles before it reached the junkyard, that was a rarity. These days the case is becoming the exact opposite. Today I am the original owner of two vehicles, both of which are well into the six figures on mileage. Those engines just keep purring along mile after mile.

Now, if we could just see the same kinds of gains with . . . battery-powered cars.


Some of the simplest lessons we find reinforced from the most successful people. John Schnatter is the CEO and founder of Papa John’s International. This fellow knows a few things about making pizza that translate to many other aspects of business and life. In his earliest days of pizza making, Schnatter observed the connection between quality and customer engagement (“How Did I Get Here?: John Schnatter” Bloomberg Businessweek. 6/5/17–6/11/17, p. 64):

If I made the pizza right, the plate would come back empty. If I didn’t, it would come back half-eaten.

Additionally, Schnatter articulates the most powerful keys to success in business and in life in general:

What gets measured gets done, and what gets rewarded gets repeated. . . . All you’ve got to do in life is find something you love and are good at.

As I reflect on organizations and as I reflect on people, I am amazed at two things:

  • Organizations that do not understand these simple lessons . . . and wonder why they are struggling.
  • People that do not understand these simple lessons . . . and wonder why they are struggling.

Simple lessons are often the most powerful. Sometimes because they are so simple, they are overlooked. Other times people somehow automatically assume that they are already doing them when in reality they are not.

Never neglect that vital connection between quality and customer engagement. Always strive to put the right person into the right job. If we implement those simple lessons, then we will enjoy the success of them too.