Whether we are talking about you, a home office, or a major corporation, a constant question is how far do you go to keep up with technology? Given the speed of technological change, the pressure to be on the cutting … Continue reading
James Meadows
Artificial intelligence fulfills many roles today to handle customers. Nevertheless, the ongoing question of how AI affects the customer experience remains an open debate. We have been through good and bad technological transitions in the past and we have survived … Continue reading
I once answered a business telephone line with our company greeting and I was very focused and perfect—perhaps a little too focused and perfect. The lady on the other end paused and then asked, “Are you a real person?” I … Continue reading
Artificial intelligence is happening all around us, yet I often muse that the term is an oxymoron and perhaps you have to be a moron to believe the term. How can something that is by definition artificial truly be intelligent? … Continue reading
In looking at products and services, I constantly keep an eye on design. How well or how poorly the product or service displays design says a lot about the business. It also will endear me or repulse me. When a … Continue reading