BUSINESS BASICS NUMBER 13

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Consistently take time for quality control. That is an absolutely essential business basic. It doesn’t matter what your product or service is, if you are not consistently practicing quality control, then you are setting the business up for multiple, unnecessary failures.

As much as we like to believe that our processes, raw materials, and people are perfect, the truth is we live in the real world. In the real world, we must prepare for failures in our processes, raw materials, and people. The businesses that do not prepare for these failures are the businesses that tend to make the bigger headlines, and it is not good news. On the other hand, the businesses that do prepare for these failures are the businesses that tend to make the bigger headlines, and it is good news.

That is the benefit of quality control. With a valid quality control process in place, we can catch those smaller failures before they proceed downstream to create bigger failures. Quality control will cost you money up front, but it is saving you the money that eventually you don’t want to lose. That’s because it is saving you the money you don’t even see yet.

A very thick book could be written on all the potential disasters that were averted due to quality control. Would your company be in that book? If not, you’d better take the necessary steps to get it there.


About James Meadows

Currently I serve as a training team manager for Tyco Integrated Security at a customer-care center in Kansas City. Additionally, I am a business consultant, a freelance corporate writer, an Assembly of God ordained minister, a Civil Air Patrol chaplain, and a blogger. I believe we are living in the most fascinating times of human history. To maximize the opportunities these times present, I have a passionate interest in leadership development and organizational success, both of which I view as inextricably linked.

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