Have your processes in place. That is an essential business basic. Reinventing the wheel gets old fast. And you have enough on your plate already.
Chaos. That is what happens when you do not have your processes in place. The workflow will be haphazard, unforeseen roadblocks will rule the day, and each worker will invent his or her own way to do the work and that will be different each time.
On the other hand, process means you gain efficiencies and consistency. Having a process in place means that you have analyzed your workflow sufficiently that you have been able to chart the steps to handle specific product or service demands. You have identified the essential resources and personnel. Additionally, you are willing to refine and improve your processes as new information presents itself. Processes can be flexible.
Now, if you enjoy reinventing the wheel every day, then throw process out the window. After all, we can’t have too much fun at work, now can we?