Although we have understood for some time now that Microsoft will no longer be supporting Windows XP after April 2014, this is not exactly true.  It is true for the public, but not necessarily true for certain red-carpet or corporate customers.  Microsoft recognizes many diehard XP fans exist who are willing to pay extra for patch privileges.  Although it may cost them a few hundred dollars a year for each PC, these customers will continue to receive some level of XP patch support.

From a customer-experience standpoint, I commend Microsoft for its willingness to go the second mile.  Whether the annual fees they collect in so doing will justify the process is another serious question.

From the corporate customers’ perspective, I strongly question the strategy.  True, the corporate customers are enjoying a measure of IT systems continuity.  However, when considering productivity, maintenance, and software compatibility issues, I believe I can easily make the case the refusal to upgrade is costing those customers dearly.

By now, Windows XP is ancient.  Duct tape and rubber bands will only carry you so far.  Microsoft’s patch extension sounds like the last straw to me.  At least I hope it is.

About James Meadows

Currently I serve as a training team manager for Johnson Controls at a customer-care center in Kansas City. Additionally, I am a business consultant, a freelance corporate writer, an Assembly of God ordained minister, a Civil Air Patrol chaplain, and a blogger. I believe we are living in the most fascinating times of human history. To maximize the opportunities these times present, I have a passionate interest in leadership development and organizational success, both of which I view as inextricably linked.

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