You’ve probably heard the saying when it comes to food, “it’s all in the presentation.”

I was thinking the other day about the way different people present themselves in customer service.  The variation is broad and amazing, and presentation is everything.

Some people always come across very reserved and quiet.  Some are outgoing and loud, even boisterous.  Some are consistently middle of the road.  Some people’s body language reinforces their excitement to help you.  Some people may say the right words, but their body language and tone communicate the opposite.  And some people by tone, word, and body language communicate they have zero interest in helping you.  In the worst-case scenarios (we’ve all seen them) the person acts as though his or her mission in life is to make your life miserable.

We see this variation not only in customer service, but in our relationships with colleagues, family, and friends.  I understand we all can have rough days.  Nevertheless, we still have control over how we choose to present.  A chef might not have all the choicest ingredients or modern equipment the recipe demands, but he or she never skimps on the presentation.  Presentation can do a lot.

Similarly, I may not always have the perfect ingredients or equipment in my situation or my day, but I still retain full control over how I present.  That is a choice I make.  I can choose the positive presentation or I can choose the negative presentation.

If only more folks (including ourselves?) would choose to present positively, what a difference that could make for everyone!

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About James Meadows

Currently I serve as a training team manager for Tyco Integrated Security at a customer-care center in Kansas City. Additionally, I am a business consultant, a freelance corporate writer, an Assembly of God ordained minister, a Civil Air Patrol chaplain, and a blogger. I believe we are living in the most fascinating times of human history. To maximize the opportunities these times present, I have a passionate interest in leadership development and organizational success, both of which I view as inextricably linked.

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